Which file format do you accept?

The best file format to send to us is a high resolution jpeg or tiff. We also accept PDF and EPS as well, but TIFF or JPEG are the most recommended. We always ask to have your photos sent or uploaded at 300 dpi to ensure a high quality print. We will prepare the image for you in terms of cropping and getting them to the right size, so no worries about that. If we see that the image sent by you doesn’t have the proper proportions we will contact you to discuss about it. There’s always a solution, If you encounter any issues and need to talk to us, call us at 519-897-7265 and Juan will be able to assit you.

Do You Offer Photo Proofs?

Yes, we do! It can be requested on your order. If your order requires a proof, production turnaround time begins after you have approved the proof. If a proof is requested, you will be emailed within 1-3 business days. For this matter send us an email requesting the proof or call us at 519 897 7265.

Do You Offer Photo Editing?

Yes, but only if you ask us to do it. At Printacolour we respect the artist concept at all times and we respect the colours sent in your photos as well. If you need us to retouch something, give us a call at 519 897-7265. If is something simple, no worries we take care of it at no cost. If it requires more than an hour of work, we’ll charge an extra CAD$35.00 after agreeing with you.

How are you able to print directly on the wood?

We use our state of the art UV printing equipment, with the latest KN reformulated ink that can print at 1200 DPI’s with an amazing finish.

Will my WoodSnap look exactly like my photo/illustration?

It will not be an exact replication. It will look even better! We are printing on wood.  Since we do not use white ink, ANY white in your photo will be the natural color of the wood showing. This gives it a warm, natural and “yellower” tone throughout your photo. Please be advised regarding this and our return policy.

Do you offer custom sized prints?

Yes, the majority of our works are custom sizes, simply use the size Price Calculator on the section that you are viewing from our web page and voila! We’ll take care of it from there.

How do I mount my WoodSnap on the wall?

We have created a Portrait and Landscape slot on the back to easily slide your custom photo canvas on to a wall screw. Wall mounting screws are included in every order.

How long will my order take to complete (turnaround time)?

Turnaround time for an order is usually between 5 - business days after it is placed. If your photo requires any editing, or you request a proof before printing, the turnaround time may increase and the production time will start when you give us the ok of the proof.

How do I place a wholesale / corporate order?

For corporate and wholesale inquiries please email us at sales@printacolour.ca or call Juan Martinez at 519 897 7265.

Do you offer rush orders?

Yes we do! We offer a variety of rush orders options. You can select from 3-Day production, 2-Day production and Next day production. *These do not include ship times. Normal production times are 5-10 business days . All orders placed before noon (12PM) PST will count for that day's production. For example, an order placed on Monday before noon (12PM) PST with Next day rushwill ship out on Tuesday. *Ship time depends on method customer selects. Please contact us via email or by Phone: 519 897 7265. if you have any further questions.

What payment options do you accept?

We accept Visa, American Express, MasterCard, Discover, and Paypal. All prices are quoted in CANADIAN DOLLARS. (CAD)

FAQ about Business Cards

What is the turnaround time for business cards?

The turnaround time is our normal 5-10 day production time after you’ve approved your proof. Once you’ve placed your order we will send you a proof for your approval.

What is an order minimum on business Cards?

There is a minimum order of 100 Business Cards.

Will the business cards be safe in my wallet?

Though these cards are incredibly durable and even slightly flexible, though like any paper card they can get bent in your wallet if not secured properly. We recommend putting them in a business card holder.

Shipping & Returns

What are your shipping options?

All domestic orders can ship via PUROLATOR or CANADA POST. We can only ship whiting Canada.

Do you offer will calls?

We now offer a convenient Will-Call option for our local residents in Waterloo Ontario, although we don’t encourage this. Our production facility is rather small but fits perfectly for our needs as an online print shop. Due to the restrictive space of our production facility all packages will need to be picked up within 48 hours of completion. For further information or questions please contact us at 519 897 7265 or email us at sales@printacolour.ca

Where do you ship orders?

We can only ship whiting Canada.

What is your return policy?

We offer a 100% return Guarantee. If you are not satisfied with your order we'll reprint it for free or issue a refund. Please see our return policy.

Return Policy

With our 100% return Guarantee we want you to know that we care about you! We don't just want customers, we want friends! If you are not happy with your prints or signs we'll either reprint them or issue a full refund*. You can contact us at: sales@printacolour.ca or by phone at 519 897 7265 within 7 days** of receiving your print or sign and we'll take care of you!

** After 7 days, the Guarantee is not applicable and orders cannot be returned or refunded.

• If your print or sign has been damaged during transit, you will need to take a photo of the damaged product and/or damaged packaging and email photos to sales@printacolour.ca From there we will get in touch with you and correct this for you right away.

• Upon contacting us, further details on replacement procedures will be provided. Please save all packing material, as it will be required by the courier to inspect to determine if the package was damaged by them in shipping.

If you have any other questions about returns please feel free to contact us. 519 897 7265

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